Parasheas' Policies 

Parasheas strives to provide customers with exceptional care, customer service/support, and products. As we seek to provide, we identify and understand we are not exempt from human error. As we strive to provide our very best, we ask our customers and supporters to hold us accountable, while extending grace when needed. Furthermore, Parasheas has set policies in place to protect both the customer(s) and the company These policies can be found below. In an instance that a circumstance is not covered below, Parasheas will use unbiased and professional judgment to consider a course of action. Upon considering the course of action, Parasheas will provide that information to the client and update policies as needed. 

www.parasheas.com is a website operated and owned by Para-Sheas. The website is one of the services we provide to our customers. In providing this service, we collect information both directly/ indirectly. Provided "directly," meaning information given, including but not limited to one's name, email address, home/ shipping address, and phone number, and provided "indirectly" referring to information not explicitly given, including but not limited to one's IP address. We will not use or share any information provided with anyone except as described in our Privacy Policy. Your information is valuable and will be strictly used to assist us in understanding you and improving your overall experience with us. Individuals choosing to use www.parasheas.com agree to the collection of information associated with/ discussed within our policy.

Orders that are considered "Pre-Order" are not on hand. The estimated time frame from the date of order to delivery day may vary. Pre-Order items may take 7-14 business days to deliver after processing.

ALL SALES ARE FINAL! Parasheas does NOT issue exchanges, refunds, credits, or cancellations.

Store credits are for special circumstances only. All store credit must be used on regular-priced items ONLY. Store credits can NOT be combined with gift cards, coupons, promos, discounts, etc

​

Our gift cards/ certificates are only available on our website, www.parasheas.com. Gift cards are not exchangeable for cash. All gift card sales are FINAL! Parasheas is not responsible for any lost or stolen gift cards. Parasheas does not replace any lost or stolen gift cards. Gift cards are expire FIVE years from the purchase date.

​

​Coupons and discounts can NOT be combined with any sale, discount, or promotion. Parasheas does NOT allow stacking of coupons and/or discounts. In the case there is a glitch or error with the website or computer system, that allows a customer to stack coupons or discounts, the customer will be held financially responsible for the actual cost of goods/services. 

​

Shipping may vary. Average/Normal shipping after processing is 3-5 business days. Please view your order details for specific shipping and delivery information, including your order's tracking number.  Once you receive a tracking number, your order has left our possession. It is solely the customer's responsibility to ensure the information entered when placing his/her order is correct. If a customer notices his/her address is entered incorrectly, we ask that he/she contact us immediately. While it is not our responsibility, we will do our best to correct the error made before shipping. Parasheas is not responsible for shipping delays or delivery errors. Please understand Parasheas is not responsible for shipping delays and delivery errors. In addition, we will NOT issue refunds, exchanges, and/or credits due to shipping and/or delivery issues. We kindly ask all customers to contact the mail carrier company in the case of shipping delays and/or delivery errors. If, for any reason, a package is returned, the customer will be held financially responsible for an inconvenience fee as well as the reshipping fee. Orders will NOT be reshipped until all fees are paid. In the case the fee is not paid within 10 business days, the order will be voided without refund, exchange, or cancellation. The inconvenience and reshipping fees may vary. 

Para-Sheas is NOT responsible for any damaged, lost, stolen, or misdelivered packages!

Parasheas does not offer local delivery. Parasheas offers local pickup. Local pickup is offered to customers in the Alexandria/Pineville area ONLY. Customers who select local pickup during checkout are responsible for picking up their orders within normal business hours. Local Pickup hours may vary. Please check your email for local pickup order updates. The pickup address will be provided via email, once the order is fully processed. Because the pickup location is residential, we ask that you AVOID arrival outside normal business hours. Failure to abide by the local pickup policy stated here and in future communication will result in a ban from pickup.

Discounts, coupons, and promotions are subject to change at any time without notice.

Company policies are subject to change at any time without notice. 

Website policies are subject to change at any time without notice.

Prices are subject to change at any time without notice.

Our products are handmade with natural ingredients. We are NOT responsible for any allergic and/or other reactions due to the use of our products. Please read and review the ingredient list before purchasing. Due to the nature of our products, we do not accept returns or exchanges. 

​

While we package and curate our products to withstand delivery, things happen. Butter delivered as a liquid? Our products are made using clean and simple ingredients; therefore, using them in different states will not cause harm.

In the case your product arrives in its unnatural* state, please contact us IMMEDIATELY.

Contact email: parasheas@gmail.com

Most US accepted Credit/Debit Cards